Frequently Asked Questions (FAQs)
Shipping
Q. Do you offer Free Shipping?
Yes! We offer Free Standard Shipping on eligible furniture orders shipped within the United States. There are no minimum purchase requirements for our standard free shipping.
Q. How long will it take to receive my order?
Our standard shipping timeline is:
- Handling Time: 1 to 2 Business Days (Monday–Friday)
- Transit Time: 3 to 5 Business Days (Monday–Friday)
- Total Estimated Delivery Time: Typically 4 to 7 Business Days
Our daily order cut-off time is 6:00 PM (CST), Central Standard Time.
Orders placed after the cut-off time, during weekends, or on holidays will generally begin processing on the next business day.
Q. Do you ship internationally?
Currently, we only ship within the United States. We do not currently offer international shipping.
Returns & Refunds
Q. What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your furniture purchase, you may request a return within 30 days of delivery.
Furniture must be returned in new and unused condition. It must not have been assembled, modified, damaged, or altered. Whenever possible, the product should be returned in its original packaging with all included parts, hardware, accessories, and documentation.
Please contact our support team before returning any item.
Q. Do you charge a restocking fee?
No. We do not charge any restocking fees. Restocking Fee: $0.00.
Q. Who pays for return shipping?
- If the furniture is defective, damaged during transit, or incorrect, Oak Furniture will cover the applicable return shipping costs after the issue has been verified.
- If you are returning the furniture due to change of mind, ordering the wrong product, or another customer-related reason, you are responsible for the return shipping costs.
Orders & Tracking
Q. How do I track my order?
Once your order has been processed and shipped, you will receive a Shipping Confirmation email containing your tracking number and tracking information.
You can use the tracking number on the applicable carrier’s website to follow your shipment.
Please allow up to 24–48 hours for tracking information to become active.
Q. I received damaged furniture. What should I do?
We’re sorry for the inconvenience. Please contact us as soon as possible at support@oakfurniture.store with your Order ID and clear photos of the damaged furniture, packaging, and shipping label if available.
Our team will review the information and work with you to provide an appropriate solution, which may include a replacement, repair, or refund, depending on the circumstances.
Q. How quickly will you respond to my inquiry?
Our customer support team aims to respond to customer inquiries within 24 hours during regular business days.
Furniture Questions
Q. What should I check before ordering furniture?
We recommend carefully reviewing the product dimensions, materials, specifications, color, and other product details before placing your order. You should also make sure the furniture will fit through your doors, hallways, stairways, and into the intended room.
Q. What happens if my furniture requires special delivery?
Some larger or heavier furniture items may require specialized freight or furniture delivery services. Delivery arrangements may vary depending on the product and destination.
Contact Information
Shop Name: Oak Furniture
Phone: +1 530-888-1946
E-mail: support@oakfurniture.store
Store Location: 4086 Grass Valley Hwy, Auburn, CA 95602, USA
Website: https://oakfurniture.store/
Oak Furniture
Quality Furniture for Your Home, Delivered Across the USA.
