Return and Refund Policy
At Oak Furniture, customer satisfaction is our top priority. If you are not completely satisfied with your furniture purchase, we offer a transparent and hassle-free return policy.
Return Window:
You have 30 days from the date your furniture item was delivered to request a return.
Item Condition Required for Return:
To be eligible for a return, the furniture must be in new and unused condition. The item must not have been assembled, damaged, altered, or used beyond reasonable inspection. Whenever possible, the furniture should be returned in its original packaging with all original accessories, hardware, manuals, and included parts.
For large furniture items, customers should keep the original packaging until they are satisfied with their purchase.
How to Initiate a Return:
- Please email our support team at support@oakfurniture.store with your Order Number, the product name, and the reason for the return.
- For furniture that arrives damaged or defective, please include clear photos of the product, packaging, and shipping label.
- Once your return is authorized, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
Return Method: By Mail / Approved Carrier
Return Label: Provided via email when applicable. Download and print the return label according to the instructions provided by our support team.
Return Shipping Costs:
- Defective, Damaged, or Incorrect Products: If your furniture arrives defective, damaged during transit, or you receive the wrong item, Oak Furniture will cover the return shipping cost after the issue has been verified.
- Customer Change of Mind: If you ordered the wrong furniture, the item does not meet your expectations, or you simply changed your mind, you are responsible for the return shipping cost.
- Furniture Assembly: Products that have been assembled, modified, damaged, or altered after delivery may not qualify for a return unless the issue is due to a manufacturing defect or shipping damage.
Restocking Fee:
We do not charge any restocking fees ($0.00).
Refund Process:
Once your returned furniture is received and inspected, we will notify you by email. If the return is approved, your refund will be processed and automatically applied to your original payment method within 7 business days.
Please note that the time required for the refund to appear in your bank or payment account may vary depending on your payment provider.
Damaged or Defective Furniture:
If your furniture arrives damaged or defective, please contact us as soon as possible after delivery. Please provide your order number and clear photos of the damaged product, packaging, and shipping label so our team can review the issue and provide the appropriate solution.
Non-Returnable Items:
Custom-made, personalized, or specially ordered furniture may not be eligible for return unless the product arrives damaged, defective, or incorrect. Clearance or final-sale items may also be excluded from our standard return policy when clearly identified as final sale at the time of purchase.
Contact Information:
If you have any questions regarding your order or return, please reach out to us:
Shop Name: Oak Furniture
Phone: +1 530-888-1946
E-mail: support@oakfurniture.store
Store Location: 4086 Grass Valley Hwy, Auburn, CA 95602, USA
Oak Furniture
Quality Furniture for Your Home, Delivered Across the USA.
